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WORKSHOP ON CUSTOMER RELATIONSHIP MANAGEMENT (CRM) FOR SERVICE EXCELLENCE

Calling for Librarians, Information Professionals, Knowledge Management Specialists, Executives & Managers of Corporate Research Centres, Lecturers and Students! Perdana Leadership Foundation is conducting a two-day Workshop on Customer Relationship Management (CRM ) for Service Excellence on 19 to 20 April 2017 at Perdana Leadership Foundation in Putrajaya.  Programme: “Customer Relationship Management (CRM) for Service Excellence …

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A CONVERSATION WITH TAN SRI DATO’ UTAMA NOR MOHAMED YAKCOP

In March 2015, as part of our Oral History initiative, the Perdana Leadership Foundation had a conversation with Tan Sri Dato’ Utama Nor Mohamed Yakcop, the former Minister of Finance II for Malaysia and Special Economic Adviser to the Prime Minister who is now the Deputy Chairman of Khazanah Nasional and Chairman of Khazanah Research …

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SERVICE & GOVERNANCE QUALITY OF MALAYSIAN LOCAL AUTHORITIES

A PLF Publication: Service and Governance Quality of Malaysian Local Authorities What is the relationship between service quality and trust at local government level? If your local council delivers high quality service to you, would it increase your trust in the local authorities? Well, the Tan Sri Dato’ Sri Dr. Teh Hong Piow Resident Fellow …

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FUN AND LEARNING WITH UNDER-PRIVILEGED KIDS IN KAJANG

On 28th August 2016, the Perdana Leadership Foundation organized a Corporate Social Responsibility program at Pusat Jagaan Kanak-kanak Yatim/Miskin Rukaiyah, a privately-run, registered orphanage at Sg Merab, Kajang. The event was a combination of Perdana Leadership Foundation’s corporate social responsibility program and Perdana Library’s 19th Info Literacy Programme. Around 20 children and teenagers, from the …

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