Month: April 2017

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) WORKSHOP

The Perdana Leadership Foundation organised a two-day workshop on Customer Relationship Management (CRM) for Service Excellence: The Way Forward for Best Practices in Libraries & Resource Centres. The workshop was held on 19-20 April 2017, here at the Perdana Leadership Foundation, Putrajaya. The workshop aims to improve the quality of customer engagement, instilling a sense …

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