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SERVICE AND GOVERNANCE QUALITY OF MALAYSIAN LOCAL AUTHORITIES: A SURVEY OF TWO CITY COUNCILS

SERVICE AND GOVERNANCE QUALITY OF MALAYSIAN LOCAL AUTHORITIES: A SURVEY OF TWO CITY COUNCILS

Description

Author: Hazman Shah Abdullah

Publisher: Perdana Leadership Foundation

Year: 2017

ISBN: 978-967-0821-02-3

Since the 1980's the New Public Management (NPM)- inspired reforms have mainly focused on public delivery systems. This consumerist and outcomes-based approach have, without a doubt, resulted in considerable improvements in public service quality. the implicit theory is that improving citizen satisfaction in public service quality.

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