Professor Dr. Haji Hazman Shah Abdullah, DBA
He graduated from University Malaya in Public Administration and Economics and later pursued masters in Public Financial Administration at University of Southern California,USA and a Doctorate in Business Administration at Universiti Kebangsaan Malaysia. He joined ITM in 1981 as a lecturer in the School of Administration and Law and presently, serves as Professor at the Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA.
He lectures in HRM, Public Management, Service Management, Quality Management and Research Method. He is actively involved in quality assurance in higher education through his involvement in Malaysian Qualifications Agency. He is currently working with an international team to assist the Timor Leste government to improve the quality of higher educational institutions.
His works have appeared in the Asian Academy of Management Journal, Malaysia Management Review, Asian Journal of Public Administration, International Journal of Business and Management, International Journal of Business and Entreprenuership, Asian Social Science Journal and International Journal of Reliability and Quality Management. He continues to research public service quality, e-government, client charters, HRM and is currently resident Scholar at Perdana Leadership Foundation, Putrajaya researching the service and governance nexus at the local government level.