What is the relationship between service quality and trust at local government level? If your local council delivers high quality service to you, would it increase your trust in the local authorities? Well, the Tan Sri Dato’ Sri Dr. Teh Hong Piow Resident Fellow at Perdana Leadership Foundation, Professor Dr. Hazman Shah Abdullah, sought to answer those questions and conducted extensive surveys of two local city councils: Kota Bharu and Johor Bahru. His findings are encapsulated in our latest publication, “Service and Governance Quality of Malaysian Local Authorities: A Survey of Two City Councils”. The book examines the issue of local authority governance from the perspectives of Producer-Customer and Government-Citizen, and includes issues of participation, rule of law, transparency, accountability, integrity and trust.